Why won't my Grovo AICC file play in my LMS?

If you have Single Sign-On (SSO) enabled with Grovo, you may have noticed trouble playing an AICC window in the same window of your LMS.

This is due to a standard setting in SSO Identity Providers (such as OneLogin and Azure) that prevents login requests coming from two website domains in the same browser window. This is for thoughtful security reasons, but it has the effect of inhibiting a login to grovo.com from a window of, say, Cornerstone.com.

To continue to enjoy AICC content, there are two options to avoid this trouble:

1. Set your AICC files in the LMS to open in a new browser window
2. Talk to your IT team about disabling this security feature for your LMS's domain (i.e. Cornerstone.com). The specific setting that controls this usually called "x-frame-options" and is set to "SAMEORIGIN" by default and needs to be set to "NULL"